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Organization/Institution you are representing

In one or two sentences, please describe the decision or problem for which you would like to use the Design Lab for assistance.

How would you best describe what you are hoping to achieve?

Determine the best decision among optionsCreate a solution to a problem

Which of the following best describes your situation (Decision track)

We have options, but am uncertain which one is the bestWe have options, but I would like to explore other possibilitiesWe have some options, but none of them are rightWe do not have options yet

Which of these descriptions about the data or evidence you have best describes your situation (Decision track)

We have enough verifiable data/information to make a confident decisionWe have a lot of data/information, but I am uncertain of its veracityWe have a lot of data/information, but I do not have the knowledge or expertise to determine whether it is relevantWe have a lot of data/information, knowledge, and expertise, but still cant make a confident decisionWe do not have enough data/information to make this decision

Which of the following best applies to your typical decision-making process? (Decision track)

We have a rigorous decision-making process that is familiar to mostWe have a standardized decision-making process familiar to most, but are uncertain about its rigor with regard to this decisionWe do not have a standard decision-making process

Which of these descriptions best describes the type of solution you are trying to reach? (Problem track)

Trying to develop a new productTrying to create a new internal process or policySolving a customer or constituent need or problemResponding to an external developmentSomething else

Which of the following best describes the biggest obstacle you face in finding a solution? (Problem track)

Lack of accurate or enough data/informationLack of access to necessary expertise or skillsCompetition in the marketplaceExternal environment/context evolving too quicklyOther

If you would like to include a secondary obstacle, please choose one (Problem track)

Lack of accurate or enough data/informationLack of access to necessary expertise or skillsCompetition in the marketplaceExternal environment/context evolving too quicklyOther

Which of the following do you think is the most significant problem you face?

There are too many uncertainties involvedWe do not have the expertise needed for this decisionThe decision requires projecting too many factors about the future to be certain

Which of the following best fits the problem or decision you are facing?

There are a few unknowns/uncertainties that we are aware exist that make moving forward difficultWe face identifiable unknowns/uncertainties, and we suspect there are others we have not thought ofWe don't know what we don't know, and we are worried we don't know something we need to know

Which is more accurate regarding the origin of the problem or decision?

The problem or decision originates within our organization/institutionWe were not part of creating the problem or decision we face

Which is more accurate regarding the stakeholders involved?

The actors expected to make the decision or solve the problem are all within our organization/institutionThere are other external actors/stakeholders that should have a role in making the decision or solving this problem

Which is more accurate regarding the impact?

Those who will be most directly impacted by our decision or solution are within our organization/institutionThose who will be most directly impacted by our decision or solution are outside our organization/institution

Which factor is the most significant?

The biggest factor impacting the decision or problem is peopleThe biggest factor impacting the decision or problem is technologyThe biggest factor impacting the decision or problem is environmental (such as social norms, global trends, geopolitical context, economics, etc.)

Which environment is most accurate?

This situation is taking place within a territorial locationThis situation is taking place in the cyber/digital domain and expected to have widespread impact

Are there known malign actors involved?

There are known malign actors involved in undermining our decision-making or problem-solvingThere are no known malign actors involved in undermining our decision-making or problem-solving

Do you suspect any of the following typical decision-making/problem-solving obstacles are present? (Select all that apply)

Organizational culture is shaping our approachOther types of frameworks, such as social, locational, or industry, are framing our approachWe have prior experiences that may be narrowing our starting pointThere are substantially influential people who may be driving our approachTime pressure is undermining our ability to be methodical and thoroughThere are substantial disagreements about what are facts or evidence and what are opinions or assumptionsFrustrations, stress, and other discomforts are impacting our ability to think clearly and/or collaborate effectively

Is there anything else you would like to add so that we can better understand the reasons this decision is hard to make or the problem is difficult to solve?

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